Hired
What We Do
Outsource your staff to South Africa and reduce your costs by up to half.
Top quality South Africa Talent for much less.
Every day, more and more companies in the US, UK and Israel are outsourcing their front and back-office roles to South Africa.
South Africa is better known as the rainbow nation, a country bursting with potential, offers immense value to the global community.
Whatever you call it, BPO; business process outsourcing or staffing or outsourcing.
Why South Africa
South Africa has been named the second most attractive outsourcing destination for two years in a row by Ryan Strategic Advisory. Though a late bloomer in the market, they have proven that they can compete with the leading countries in terms of providing outsourced services.
According to Ryan Advisory, in 2021, South Africa was the Most Favored Offshore CX Delivery Location, See report here:
https://ryanadvisory.com/south-africa-is-2021s-most-favored-offshore-cx-delivery-location/
Benefits
1. Native English
South Africans speak English as their native language, considered an accent neutral English. Ranking 12th out of 100 countries in English proficiency
Education First’s English Proficiency Index –https://www.ef.com/wwen/epi/regions/africa/south-africa/
Agents can easily adapt to different accents and communicate clearly with their customers.
2. Immediate access to world class talent
South Africa has internationally recognized educational institutions providing students with a great education. South Africans are known for their strong work ethic and superb customer engagement.
3. Time Zone Advantage
South Africa is centrally located, 6 -7 hours ahead of US EST, 0-1 hours behind Israel and 1-2 hours ahead of the UK.
4. Reduced Costs
Companies in the US, Israel and Europe enjoy favourable exchange rates against the rand, giving savings between 30% – 50% on the employee costs.
5. First-world tech infrastructure
South Africa has a sophisticated first world network to ensure employees are able to work online remotely 24/7.
Roles
Bookkeeper Accountants and Financial Managers
Intake Specialists
Care
Admin Specialists
Pre-Auth Specialists
Credentialing Specialists
Medical Billers
Data Entry and Invoice Management
IT Help Desk Support, IX/UX and Software Engineers
HR and Talent Acquisition Specialists
Digital Marketing
Roles
Our Process
Confirm the Job Description
We start by requesting a clear and detailed job description from our client. The Job Description will need to clearly articulate the job requirements, qualifications, skills, and responsibilities. This will help identify the type of candidate we’re looking for and will be a useful reference throughout the recruitment process.
Create a Talent Acquisition Plan
Once we’ve determined the type of candidate you’re looking for, we’ll create a plan that outlines the steps taken to source and recruit the perfect candidate.
Source Candidates
There are a variety of ways to source candidates, we use our own proprietary sourcing techniques. In addition, we will also use job postings, referrals, job boards, and social media.
Screen Candidates
Once we’ve identified a pool of potential candidates, we use a screening process to narrow down the list to the most qualified applicants.
Interview Candidates
Once we’ve identified the top candidates, we conduct interviews to get to know them better and assess their qualifications.
Make an Offer
Once we’ve identified the perfect candidate, we’ll extend an offer to the best candidate.
Talent Management
After the offer has been accepted, we partner with our client to manage the performance of the employee, payroll, and ongoing engagement. We set up monthly catch-up’s with all employees to discuss where they are winning and areas of development and training.
Employee Productivity Laptop Tracking
We ensure the ongoing productivity of employees through software tracking systems; login times and daily exception reports.
Frequently asked questions
What is outsourcing?
Outsourcing is all about recruiting staff from South Africa to work remotely on a full-time basis for companies located in the US, UK, or Israel.
How much does it cost?
The cost will depend on a number of factors, however, it will be significantly lower that your current cost.
As a SME, can I outsource work?
Yes, our key focus is SME market.
How can Talent Outsource to South Africa help my business?
Will I get to know my team before hiring them?
Yes, you will be an integral part of the interview and hiring process.
How about training my new team and how does it work?
Yes, training is an important part of the process, depending on the specific solution chosen.
What should I do if one of my team members is/has a problem?
We are on the ground in South Africa and will assist your team members with their problems
What jobs can I outsource?
Any front or back-office role that doesn’t require face-to-face engagement.
What industries do we work in?
We are talent sourcing specialists and can source candidates in any industry. However, our recent clients have requested outsourced solutions in the medical, finance and real estate industries.
How many people do I need/can I start with?
We don’t have a minimum number; we are able to customise a staffing solution according to your needs.
Do I need a specific system or platform to start the outsourcing process?
No, a specific platform is not necessary. Typical time to get started is between 1 – 4 weeks, depending on the specific requirements.
How long will this process take?
Between 1 – 4 weeks, depending on the specific requirements.
Can I increase or decrease my team size?
Yes, we have a process for flexing your team.
How can I be sure my team is doing its job?
You will be working closely with your team in South Africa on a daily basis. We will also be monitoring your team performance with our software tracking solution.
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